These are some of the most common questions we are asked. if you have a different question please contact us directly.
No, generally we are closed on the weekend. However, we are happy to open outside normal business hours by arrangement.
Most installations can be arranged to take place within 10 working days of your initial enquiry.
Yes. We do ask for 50% deposit prior to booking an installation and payment of the rest will be due immediately on completion.
No deposit will be required for initial consultations and customised quotes, of course, these are given obligation free.
We accept direct bank transfers, cheque and credit & debit cards, we don’t accept AMEX.
Each job is very different. Solatube Skylights can be installed in around two hours. However, larger Velux Skylights can take one or two days depending on the scope of the work.
All of this will be discussed and agreed with you at the time of your quote, so you will always know exactly what to expect and can plan accordingly.
Yes. We pride ourselves on the quality of the work we do. Our installers are all highly skilled, fully insured, experienced and responsible and only work for us.
Yes, though weekend slots book quite quickly, as generally our installers are only available one or two weekends in any given month
Absolutely! We are happy to work around our customer’s requirements for out of hours consultations & installations wherever possible.
Not at all. Our experienced installers know exactly what they are doing and will work with you to achieve minimum disruption. We use drop sheets, clean up and take away all trade waste.
We pride ourselves in treating your home exactly as if it where our own.
Yes, however, we only stock diffusers for all Solatube products. We can also cut standard square diffusers to size when necessary.
Yes! Our Solatube Tubular Skylights have a whole range of designer finishes available. Velux also offer different finishes depending on the range, these will be detailed on each individual products page.
Visit our Skylights Products to find out more.
Yes. Our showroom has as many different skylights as possible on display, not only on display stands, but also real skylights installed, lighting up our showroom and offices, in fact, we have over twenty five in all, so you really can get to see these products working before you buy.
Yes. Subject to an initial (no obligation) inspection, we can offer to either repair your skylight if this is a safe & cost-effective solution or we can look at a replacement service, if this is better suited to the situation.
All the options will be discussed with you in detail and prices for all options given for you to make an informed decision.
We service the whole of Melbourne and its North East surrounding suburbs.
Over 20 years. We started trading as Diamond Skylights back in 2001 when we formed our relationship with VELUX. However, before that, we had a close relationship with Solatube, as a dealer for their products for over 10 Years.
Today we are proud to be recognised by VELUX and Solatube as their premier dealer in Melbourne’s Northern and Eastern Suburbs.
Yes. Absolutely obligation free and no charge whatsoever.
If any issues do arise, we offer a 3-year installation warranty and aim to service any call outs within 24 hours.
We pride ourselves in the service we provide, both before and after you have become a part of the Diamond Skylights family. With our experienced design team and qualified installers, our top priority is to avoid any after sales complications.
We like to think we are small enough to care about every single one of our clients, but large enough to resolve things quickly.
Every house is different, as is what you want to achieve with your natural lighting. It really depends on what you need the light for, where you need it and what your budget is.
In some cases, people have a need for more than one type of skylight, to help them achieve different effects in different spaces, this is why we have such a range on offer.
The first step is to review our range of skylights to see how they work and which one you think might best suit your needs. Then send us a quote enquiry and you can then discuss your options with our experienced and professional consultants, obligation free of course.
Yes, we have more skylights in Melbourne than any of our competitors, but it’s difficult to carry everything all the time. If you’d like to purchase over the counter/phone and know exactly what you’re looking for, why not purchase online or call ahead to check we have that specific product in stock?
If we don’t, we’ll order it in for you and it should arrive within a few working days.
Don’t worry, we’re here to help you. Please don’t hesitate to get in contact with us and we’ll be more than happy to answer any questions you may have.
A Skylight can cost as little as $300 or as much as $5,000
Our premium skylights use better quality components than budget brands and offer trouble free performance.
A typical Solatube fully installed is normally between $1,000-$2,000, while a Velux fixed skylight fully installed with a light shaft costs around $3,000 - $4,000.
The scope of works and the other materials needed to complete your project should also be considered.
Installation must be conducted by experienced professionals.
Solatube products are normally installed for under $300 and Velux products for under $800 for a roof only install.
In Victoria, roof work is regulated by the Victorian Building Authority, and your contractor should be licensed.
All our installers are well trained, we have carpenters & roof plumbers and plasterers in our team.
Velux skylights have been tested for hail impact
Solatube products also stand up extremely well against hail due to their high profile. Traditional acrylic skylights are significantly less durable as the acrylic weakens after a few years of exposure to the sun UV Rays
Most skylights have a lifespan of ten years. Our VELUX and Solatube skylights have been known to last well over 30 years.
Indications that a replacement may be due could include significant storm damage, minor signs of water damage, cracks in the glazing, reduced light transfer.
A good time to fit a replacement skylight is when you are having a roof replaced or a significant renovation to the inside of the property around the skylight shaft.
